This area of core and enhanced compliance is essentially based upon response to any threats that are penetrating your systems and network. Analysts will alert the technical team of your organization with a suggested course of remediation. 

Constant Vigilance - Tier 1 and Tier 2 analysts are in our SOC on a 24/7, 365 days a year basis to respond and inform on any incoming threats.

 

Timely Response - Incident response is all about time. We dedicate our work to making sure we respond and inform in rapid time, to ensure any potential vulnerabilities do not make large impacts on your organization.

 

Efficient Process - Any alarm with a  high-level risk will have a 1-2 hour response time. Analysts will alert the customers technical team with details of the event and recommended course of action.  An alarm with a medium risk level will prompt a notification within 48-72 Hours.

Low level alarms are analyzed in line with our metrics for assessing incoming alarms, with some being elevated to medium-level alarms by our elite SOC staff.

Speedy Remediation - Our incident response procedures and metrics developed by in-house experts allow for a speedy notification on any harmful events affecting your systems, allowing remediation to begin to optimize the time it takes to get your businesses systems back up and running.